Event Source: Microsoft-Windows-Terminal Services-Remote Connection Manager / Id: 1061

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 Event Source: Microsoft-Windows-TerminalServices-RemoteConnectionManager / Id: 1061.

Cause: This event ID may generated if the Remote Desktop Session Host server was unable to retrieve users Licensing information from AD with below event ID details.

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Source                          :  Microsoft-Windows-TerminalServices-RemoteConnectionManager
Category                      : 0
Event ID                       : 1061
Event Description    : Remote Desktop Session Host server was unable to retrieve users Licensing information from AD. Error 0x8007054b
Event Log Name      : System
Event Log Type       : Error

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Solution:

To resolve this issue, identify and fix any network connectivity problems between the terminal server and the Active Directory domain controller by doing the following:

  • Determine if there is a network connectivity problem by using the ping command.
  • Perform additional troubleshooting steps, if necessary, to help identify the cause of the problem.

To perform these tasks, refer to the following sections.

Note:  The following procedures include steps for using the ping command to perform troubleshooting. Therefore, before performing these steps, check whether the firewall or Internet Protocol security (IPsec) settings on your network allow Internet Control Message Protocol (ICMP) traffic. ICMP is the TCP/IP protocol that is used by the ping command.

To perform these procedures, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

Determine if there is a network connectivity problem

To determine if there is a network connectivity problem between the terminal server and the domain controller:

  1. On the terminal server, click Start, click Run, type cmd, and then click OK.
  2. At the command prompt, type ping server_FQDN, where server_FQDN is the fully qualified domain name (FQDN) of the domain controller (for example, server1.contoso.com), and then press ENTER.

If the ping was successful, you will receive a reply similar to the following:

Reply from IP_address: bytes=32 time=3ms TTL=59

Reply from IP_address: bytes=32 time=20ms TTL=59

  1. At the command prompt, type ping IP_address, where IP_address is the IP address of the domain controller, and then press ENTER.

If you can successfully ping the domain controller by IP address, but not by FQDN, this indicates a possible issue with DNS host name resolution.

If you cannot successfully ping the domain controller by IP address, this indicates a possible issue with network connectivity, firewall configuration, or IPsec configuration.

Verify

To verify that the terminal server can discover (contact) a Terminal Services license server with the appropriate type of Terminal Services client access licenses (TS CALs), use Licensing Diagnosis in Terminal Services Configuration.

To perform this procedure, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

To use Licensing Diagnosis in Terminal Services Configuration:

  1. On the terminal server, open Terminal Services Configuration. To open Terminal Services Configuration, click Start, point to Administrative Tools, point to Terminal Services, and then click Terminal Services Configuration.
  2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  3. In the left pane, click Licensing Diagnosis.
  4. Under Terminal Server Configuration Details, the value for Number of TS CALs available for clients should be greater than 0

 

 Cheers

Happy Learning.......!

 

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